/* IT Pro Source CRM - Base Styles */
:root {
    --navy: #0d2137;
    --blue: #1565c0;
    --blue-dark: #0b3d91;
    --blue-light: #2196f3;
    --blue-accent: #42a5f5;
    --orange: #c17b24;
    --white: #ffffff;
    --gray-light: #f5f5f5;
    --gray-medium: #757575;
    --gray-dark: #333333;
    --gray-border: #e0e0e0;
    --green: #16a34a;
    --red: #dc2626;
    --radius: 8px;
    --radius-sm: 6px;
    --font-heading: 'Poppins', 'Source Sans 3', sans-serif;
    --font-body: 'Source Sans 3', 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

body {
    font-family: var(--font-body);
    background: var(--gray-light);
    color: var(--gray-dark);
    line-height: 1.5;
    min-height: 100vh;
}

/* Navbar */
.navbar {
    background: var(--navy);
    height: 64px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    position: sticky;
    top: 0;
    z-index: 100;
}
.nav-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 1.5rem;
    height: 100%;
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.nav-logo {
    font-family: var(--font-heading);
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--white);
    letter-spacing: 0.02em;
}
.nav-links { display: flex; gap: 0.25rem; }
.nav-links a {
    color: rgba(255, 255, 255, 0.75);
    text-decoration: none;
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.5rem 1rem;
    border-radius: var(--radius-sm);
    transition: all 0.2s ease;
}
.nav-links a:hover { color: var(--white); background: rgba(255, 255, 255, 0.1); }
.nav-links a.active { color: var(--white); border-bottom: 3px solid var(--blue-accent); }

/* Ticket Page */
.ticket-page {
    max-width: 780px;
    margin: 0 auto;
    padding: 2rem 1.5rem;
}
.ticket-container {
    background: var(--white);
    border-radius: var(--radius);
    border: 1px solid var(--gray-border);
    overflow: hidden;
}
.ticket-form-section { padding: 2rem; }
.ticket-form-section h1 {
    font-family: var(--font-heading);
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--navy);
    margin-bottom: 0.25rem;
}
.subtitle {
    color: var(--gray-medium);
    font-size: 0.95rem;
    margin-bottom: 1.75rem;
}

/* Form Elements */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}
@media (max-width: 600px) {
    .form-row { grid-template-columns: 1fr; }
}
.form-group {
    margin-bottom: 1.25rem;
}
.form-group label {
    display: block;
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--gray-dark);
    margin-bottom: 0.35rem;
}
.optional { font-weight: 400; color: var(--gray-medium); }
input, select, textarea {
    width: 100%;
    padding: 0.6rem 0.85rem;
    font-size: 0.9rem;
    font-family: var(--font-body);
    border: 1px solid var(--gray-border);
    border-radius: var(--radius-sm);
    background: var(--white);
    color: var(--gray-dark);
    transition: border-color 0.2s, box-shadow 0.2s;
}
input:focus, select:focus, textarea:focus {
    outline: none;
    border-color: var(--blue);
    box-shadow: 0 0 0 3px rgba(21, 101, 192, 0.15);
}
input::placeholder, textarea::placeholder { color: #bbb; }
textarea { resize: vertical; min-height: 120px; }
input.auto-filled {
    background: var(--gray-light);
    color: var(--gray-medium);
    cursor: default;
}

/* Device Info Panel */
.device-info {
    background: #f0f7ff;
    border: 1px solid #c2dbf4;
    border-radius: var(--radius-sm);
    padding: 1rem 1.25rem;
    margin-bottom: 1.25rem;
}
.device-info-header {
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--blue-dark);
    margin-bottom: 0.75rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}
.device-info-icon { font-size: 1.1rem; }
.device-info-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.5rem 1.5rem;
}
@media (max-width: 600px) {
    .device-info-grid { grid-template-columns: 1fr; }
}
.device-field { display: flex; flex-direction: column; }
.device-label { font-size: 0.75rem; color: var(--gray-medium); text-transform: uppercase; letter-spacing: 0.04em; }
.device-value { font-size: 0.9rem; font-weight: 600; color: var(--gray-dark); }
.status-online { color: var(--green); }
.status-offline { color: var(--red); }

/* Diagnostics Panel */
.diagnostics {
    background: var(--gray-light);
    border: 1px solid var(--gray-border);
    border-radius: var(--radius-sm);
    padding: 0.75rem 1.25rem;
    margin-bottom: 1.5rem;
}
.diagnostics-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.82rem;
    color: var(--gray-medium);
}
.diagnostics-icon { font-size: 1rem; }
.toggle-btn {
    margin-left: auto;
    background: none;
    border: 1px solid var(--gray-border);
    border-radius: var(--radius-sm);
    padding: 0.2rem 0.6rem;
    font-size: 0.75rem;
    color: var(--gray-medium);
    cursor: pointer;
    font-family: var(--font-body);
}
.toggle-btn:hover { color: var(--gray-dark); border-color: var(--gray-dark); }
.diagnostics-grid {
    display: grid;
    grid-template-columns: 1fr 1fr 1fr;
    gap: 0.5rem 1rem;
    margin-top: 0.75rem;
}
@media (max-width: 600px) {
    .diagnostics-grid { grid-template-columns: 1fr 1fr; }
}
.diag-item { display: flex; flex-direction: column; }
.diag-label { font-size: 0.7rem; color: var(--gray-medium); text-transform: uppercase; letter-spacing: 0.04em; }
.diag-value { font-size: 0.82rem; color: var(--gray-dark); }

/* Buttons */
.btn-primary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    background: var(--blue);
    color: var(--white);
    border: none;
    padding: 0.75rem 2rem;
    font-size: 0.95rem;
    font-weight: 600;
    font-family: var(--font-body);
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: all 0.25s ease;
    width: 100%;
}
.btn-primary:hover { background: var(--blue-dark); box-shadow: 0 4px 16px rgba(21, 101, 192, 0.25); }
.btn-primary:disabled { opacity: 0.6; cursor: not-allowed; }

/* Spinner */
.spinner {
    width: 18px;
    height: 18px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: var(--white);
    border-radius: 50%;
    animation: spin 0.6s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* Messages */
.error-message {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: var(--red);
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    font-size: 0.9rem;
    margin-bottom: 1rem;
}
.success-message {
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    color: var(--green);
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    font-size: 0.9rem;
    margin-bottom: 1rem;
}

/* Utility */
.hidden { display: none !important; }